Customer Success taught me what customers actually experience. QA taught me how products fail. Technical Program Management taught me how to get engineering teams moving in the same direction.
Today, I bring the right teams together to untangle complex technical work — shipping the right things, reliably and on time.
Outcomes delivered across payments platforms, consumer marketplaces, and quality engineering organizations.
Improved delivery velocity for a 30+ engineer payments org by establishing the operating model, governance frameworks, and executive reporting cadences.
Cut production bugs on Zillow's core offerings by developing and implementing an end-to-end automation strategy across engineering teams.
Led testing strategy for Zillow's search data migration, upgrading infrastructure powering search and property detail pages for 100M+ monthly users.
Optimized release management processes at Zillow, halving release cycle time while doubling front-end release velocity via cross-platform coordination.
Moving from understanding the problem to helping teams solve it
I learned what customers experience when technology doesn't work — and what it takes to resolve the problem behind the problem.
I took that perspective into engineering, leading quality strategy, automation, release processes, defect analysis, and delivery risk across technical teams.
I expanded beyond quality into cross-functional technical delivery — coordinating engineering dependencies, release readiness, technical decisions, and initiatives spanning multiple teams.
I brought those experiences together to lead execution across a 30+ engineer payments organization — coordinating dependencies, risks, priorities, and releases across complex technical work.
Products and platforms I've helped take from plan to production.
Coordinated delivery across payments, refunds, subscriptions, and checkout—connecting engineering dependencies across multiple workstreams and keeping releases aligned to the larger monetization roadmap.
Led cross-functional technical delivery across engineering, QA, product, and partner dependencies—coordinating architecture reviews, release sequencing, and quality readiness across concurrent initiatives.
Coordinated the cross-functional launch of a tool surfacing local housing protections, working across product, content, engineering, and go-to-market readiness. Contributed directly to the front-end implementation using React and GraphQL.
Built Trulia's consumer care function from the ground up, coordinating the Salesforce-to-Zendesk migration, support operations, Help Center workflows, and web/mobile integration.
Led technical program execution across payments, tax, refunds, subscriptions, and checkout for a 30+ engineer organization.
Built the operating cadence, dependency reviews, release checkpoints, and executive risk reporting that gave engineering and leadership a clearer view of delivery.
Led cross-functional technical delivery across engineering, QA, product, and release teams supporting high-traffic consumer platforms.
Built automation and release processes, coordinated concurrent engineering initiatives, and led quality strategy for large-scale technical migrations.
Built customer, operational, and technical systems for a high-volume consumer marketplace.
Built Trulia's consumer care function, established marketplace KPIs and reporting, and pioneered internal tooling to improve customer experience and protect the marketplace.
Experience across the tools and practices that help engineering teams deliver with confidence.
AWS Certified Cloud Practitioner
Amazon Web Services
Certified ScrumMaster (CSM)
Scrum Alliance
Google Generative AI Intensive
BA, Spanish Literature & Linguistics
UC Riverside
Project Management Institute (PMI) — Bay Area
Member
Bay Area Rescue Mission
Volunteer
Billow (Zillow ERG)
SF Office Site Lead